Story not ending

Finally I decided to disconnect the connection with in 3 months. Please note that its easy to get connection from Tikona but not easy to disconnect. I had 'n' number of calls from them for convincing me but it was enough for me so moved with my decision. I wonder if they would have spend the time for trying to convince me on support the issue would have solved earlier :)

Since I was in advance scheme I did ask them to disconnect within the period and did mention that i dont pay any amount. They confirm that i dont have to pay any money. 

The connection disconnected and the device is been taken by the company since long time. But still I get calls from Tikona stating that i have to pay some money, what a strange company!!

I had multiple threatening calls from below numbers,

+919313742502 - One lady called me and said that she is calling from Delhi High court and Tikona company has moving a petition against me. The case is to claim 4000 INR if i don't pay it immediately then they will make me to pay 150000 INR they are going to block my all documents given by government like License, Passport, PAN card, etc + they will blacklist me so that no bank will give me loan.

+919015799112 - Called me today and said almost same above but he was demanding me to pay 18000 INR

I suggest please never go for the service from this company. I have many other mails communication with company but since i dont have much time to spend I am not sharing it now. Will try to share it later when i get some time. Seriously i am tired of this company, i should have never gone for it, i regret it, what to do we are poor customers we are helpless!!!

 

Story condinues

Since I paid for 3 months I was not ready to give up, so I was searching for an escalation point and I red in one of the internet post that we will get support if we escalate to TDNservices@tikona.in. Sent a mail to them as well, but no luck. Please refer below mail, please note that i did hide my mail ID

---------- Forwarded message ----------
From:  <xx@gmail.com>
Date: Fri, Jul 4, 2014 at 10:53 PM
Subject: Fwd: Resolution confirmation- Technical TT closed- 1110424980
To: TDNservices@tikona.in

Hello,

I just want to check whether you can help or not. My connection is getting disconnected frequently and no solution provided yet. Before moving towards disconnection and raising a complaint in social forum i just want to check with this mail address. Please let me know whether anything can be done or not?

Prajeesh

------------------------------------------------------------------

Later I had a mail from J Nair <j.nair@tikona.in> stating that issue is been fixed. But still I was continuously getting the same issue. When I had a call with them they updated me that they are going to send a engineer to my home but nobody came :)

From: J Nair <j.nair@tikona.in>
Date: Wed, Jul 9, 2014 at 12:56 PM
Subject: Tikona User Id - 1110424980
To: xx@gmail.com"

Dear Customer,

Greetings from Tikona.

Please note the following:

-       As per the confirmation received from our Technical Team, the issue has been resolved and currently you are able access uninterrupted services.

Your reference docket no. is 1-3132101831.                                                    

                                                                                                                                                     

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no 1-800 209 4276". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on 022-40629629* from anywhere in India."

You can also write to us at customercare@tikona.in.

We appreciate your patience and kind support.

Regards,

Appellate Authority.

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

---

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Bad support and pathetic escalation

Since I was getting very frequent disconnection issues so I was not able work from home. So, I made 'n' number of calls to their customer care and tried to escalate but experience was very bad. Please find below mails for your reference, please note that I have erased my e-mail ID from the below mail chain.

---------- Forwarded message ----------
From: xx@gmail.com>
Date: Fri, Jul 4, 2014 at 10:57 AM
Subject: Re: Resolution confirmation- Technical TT closed- 1110424980
To:  <xx@gmail.com>
Cc: "j.nair@tikona.in" <j.nair@tikona.in>



Hello,
Thank you for not giving any value for my complaint!! I experienced the same issue just now also and had a talk with customer care person ["seja faide'' - not sure the name is correct or not] as per her the earlier problem was closed. For the issue which i am experiencing now, someone from senior department will call me within 6 hours and see whether it can be fixed or not!! I have asked her to transfer the call to an escalation point and she was not ready to do the same as always, she said no lead and managers are available now, what a strange!!


Since you have difficulty in reading my name and acting on it i will be starting a blog for the same and will update the same there and will send you the link so that whenever you have time you can read and enjoy.


Regards,
Prajeesh.


On Thu, Jun 19, 2014 at 10:25 AM,  xx@gmail.com> wrote:

Hello,
If Mr. Jaykrishnan Nair is still alive and have some value than coconut then please note that the issue is not yet solved and I am still making calls to tikona care and spending time for nothing. When i called couple of minutes back the Customer care agreed that one of the Engineer will visit my home by 1PM IST today and will fix the issue for ever and I am still waiting for the wonderfull event.

So fedup and still alive.
Prajeesh.




On Wed, Jun 18, 2014 at 3:31 PM,  xx@gmail.com> wrote:

Hello,
Its strange the last update which had from your support person was, your Engineer will visit my home and check the connectivity from end to end. But nobody visited my home yet! but you confirm that the issue is been solved now, may i know what was the exact issue since you mentioned the issue was at my end?


Regards,
Prajeesh.



On Wed, Jun 18, 2014 at 10:58 AM, <Tikona.update@tikona.in> wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. xxx,

With reference to the TT no. 1-3131858242, raised on your Tikona broadband User ID 1110424980, registered against your name,

We hereby confirm that your Technical issue reported has been resolved. We have observed the connectivity for your account from backend and noticed you are now able to use our service without any issues hence we would be closing the above TT. If you still face the issue, kindly revert back to us.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

*Standard call rate apply as per your operator.

Story starts

I am facing very bad experience from Tikona company and as a customer I would like to share the same to all of the internet community so that whoever reading this blog will not do the same mistake what i did. Going for a service from the cheating company!!!

I live in Kaggadassapura Bangalore, as we don't have much option for broadband connection i decided to go with Tikona. The advertisement was showing me interesting plan so thought of going for the same. I made an inquiry to their service and go immediate response, the very next day they send the executive to check the details and given connection in 3 days, they asked me to pay for 3 months in advance + 500 as connection charge. I thought what a wonderful company and had full of happiness in mind.

My Tikona customer ID is 1110424980.

After giving connection the person who delivered the connection forced me open some websites and asked me to rate the service, i felt phishing but did it to respect him. I recommend please don't do it if you are unfortunately going for the service of this company.

But I didn't know, happiness was for a moment!! Issue started on the first day itself, not getting the signal. Called the person who delivered the connection, got an answer "call customer care".

Called customer care, got a executive after a long time, they asked me to reboot the device, wait for some time, nothing worked out! They registered an issue and told me the issue will solved with in 24 hours.